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OUR PRIVACY POLICY
What data do we collect?
When you fill out the contact form on our website we collect:
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Personal identification information including name, address, email and telephone number
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Information on the services you are interested in, such as weddings, gift bouquets or workshops.
How do we collect your data?
You directly provide Louise Jane Floral Couture with most of the data we collect. We collect data and process data when you:
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Register for our newsletter online
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Place an order for any of our products or services.
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Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
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Use or view our website via your browser’s cookies.
How will we use your data?
Louise Jane Floral Couture collects your data so that we can:
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Process your order and manage your booking.
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Email you with information on upcoming events and special offers, such as priority booking on workshops and other products and services we think you might like.
We do not share your data with any other companies or organisations
How do we store your data?
Your data will be stored in a password protected database.
Our Company will keep your contact information for six years. Once this time period has expired, we will delete your data by removing it from our database
Marketing
Louise Jane Floral Couture would like to send you information about products and services of ours that we think you might like, and those with which we partner to offer events and workshops.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Petal and Twig from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please unsubscribe from our newsletter, or contact us directly at louisejanefloralcouture.co.uk.
What are your data protection rights?
Louise Jane Floral Couture would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Louise Jane Floral Couture for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Louise Jane Floral Couture correct any information you believe is inaccurate.
The right to erasure – You have the right to request that Louise Jane Floral Couture erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Louise Jane Floral Couture restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Petal and Twig’s processing of your personal data, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Contact us on 07791842364 or email us at louisejanefloralcouture.co.uk
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
How do we use cookies?
Louise Jane Floral Couture uses cookies in a range of ways to improve your experience on our website, including:
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Keeping you signed in
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Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
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Functionality – Louise Jane Floral Couture uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
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Advertising – Louise Jane Floral Couture uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Louise Jane website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Louise Jane keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 8th of April 2024.
How to contact us
If you have any questions about Louise Jane privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: louisejanefloralcouture.co.uk
or call us on 07791842364.
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.